Shipping + Returns
We aim to ship all orders within 1 working day.
Delivery times will vary depending on where you are located. The delivery times provided by fksurf.com are estimates only and will not be held accountable for late deliveries or loss or damage relating to late deliveries.
The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. "Last house at end of driveway", "Office hours 9-5"). Drivers are unable to grant specific requests such as "Deliver between 1-2pm" or "Leave parcel in garden shed". FK Surf cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.
Change of address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only be made until the order begins processing. FK Surf cannot accommodate all address change requests and takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
International customs charges
Some orders may incur a customs or import duty charge. FK Surf does not have any control over these charges and is unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and FK Surf will not pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and FK Surf will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees as this is an illegal practice.
Returns must be made within 30 days of the purchase date unless faulty. Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided.
To complete your return, we require a receipt or proof of purchase. Returns must be in as new condition with tags attached unless faulty. We recommend sending returns via registered post as we do not accept responsibility for lost items. Gift cards and promo codes cannot be applied to exchanges. FK Surf does not accept cash as a form of payment and takes no responsibility for cash sent via post.
To return your product, you should mail your product to: FK Surf, PO Box 1535 , Burleigh Heads QLD 4220, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. FK Surf will not pay to return these items to you.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org